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Ford Explorer Police Interceptor backup camera may not display

NHTSA campaign 23V305000 · Reported 2023-04-28 · Ford Motor Company

medium How serious is it? About this label

A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury. The notice does not tell owners to stop driving.

What's wrong, in plain English

These Explorer Police Interceptor Utility SUVs have a 12.1-inch computer screen in the dash. If you use the display On/Off button to turn that screen off, and then shift into reverse, the backup camera picture never comes up and the screen simply stays blank. Federal safety rules require a rear view image whenever you back up, so these vehicles do not meet the standard. A dealer fixes it with a free software update to the screen system.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included in recall 23V305000 (Ford's number is 23C14).
2. Call your Ford dealer, or Ford customer service at 1-866-436-7332, and book the software update.
3. Have the dealer perform the update; the repair is free. Until then, leave the display turned on when you back up.

Affected vehicles (3)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:DISPLAY FUNCTION
Summary
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
Remedy
Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.