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Ford Explorer Police Interceptor backup camera image may not appear

NHTSA campaign 23V305000 · Reported Apr 28, 2023 · Ford Motor Company

medium How serious is it? About this label

A backup camera that does not show an image reduces the driver's view behind the vehicle, which increases the risk of a crash or injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V305000
Reported to NHTSA	Apr 28, 2023
Manufacturer	Ford Motor Company
Part affected	Back Over Prevention:display Function
Vehicles covered	3 model/year combinations, model years 2020–2022
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Ford is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles that have a 12.1-inch built-in computer screen. If the driver uses the display on/off button to turn the screen off before shifting into reverse, the picture from the backup camera will not come up on the display. Because of that, these vehicles do not meet the federal rear visibility safety rule. Dealers will update the software for the built-in computer screen at no cost.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see whether your vehicle is included.
2. Contact a Ford dealer to have the screen software updated. Ford customer service is 1-866-436-7332.
3. The software update is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V305000. More in how recalls work.

Affected vehicles (3)

2020 Ford Explorer
2021 Ford Explorer
2022 Ford Explorer

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Backup Camera Recalls for Missing or Distorted Images · all 34 Ford recalls in this area

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All 68 Explorer recalls

Official notice

Component: BACK OVER PREVENTION:DISPLAY FUNCTION
Summary: Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
Remedy: Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.