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Ford Explorer and Lincoln SUVs: backup camera image can vanish

NHTSA campaign 23V342000 · Reported 2023-05-12 · Ford Motor Company

medium How serious is it? About this label

Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

These SUVs have a 360-degree camera system, and the part that sends the video picture can fail. When it does, the backup camera image never appears on the dashboard screen while you are reversing, so you cannot see what is behind the vehicle. Dealers will replace the 360-degree camera at no cost. This recall replaces an earlier one, so even if your vehicle was already fixed under recall 23V-022, it needs the new repair.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Call your Ford or Lincoln dealer, or Ford customer service at 1-866-436-7332, and ask for recall 23S23.
3. Get the camera replaced free of charge — do this even if your vehicle was already serviced under recall 23V-022.

Affected vehicles (11)

2020 Ford Explorer
2020 Lincoln Aviator
2020 Lincoln Corsair
2021 Ford Explorer
2021 Lincoln Aviator
2021 Lincoln Corsair
2022 Ford Explorer
2022 Lincoln Aviator
2022 Lincoln Corsair
2023 Ford Explorer
2023 Lincoln Aviator

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford backup camera recalls: why the rear image goes blank · all 34 Ford recalls in this area
Why does my Lincoln backup camera screen go blank? · all 19 Lincoln recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Safety risk: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will replace the 360-degree camera, free of charge. Owner notification letters were mailed November 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S23. This recall expands and replaces NHTSA recall number 23V-022. Vehicles previously repaired under 23V-022 will need to have the new remedy performed.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.