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Ford Super Duty Trucks: Windows May Not Reverse
medium How serious is it? About this label
A window that does not automatically reverse when it hits an obstruction increases the risk of injury. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 23V507000 |
|---|---|
| Reported to NHTSA | Jul 21, 2023 |
| Manufacturer | Ford Motor Company |
| Part affected | Structure:body:door |
| Vehicles covered | 2 model/year combinations, model years 2023 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Some Ford Super Duty F-250, F-350, F-450, and F-550 trucks have driver and front passenger door windows that may not reverse when they hit an obstacle. This can happen if the door control module loses power briefly and resets while the window is moving. When that happens, the window's anti-pinch feature may fail to notice something near the top of the window and won't automatically reverse direction.
What you should do
2. Contact a Ford dealer, or call Ford customer service at 1-866-436-7332.
3. The repair (a software update) is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V507000. More in how recalls work.
Affected vehicles (2)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Structure Recalls Cover Loose Trim, Roof Parts, and Joints · all 20 Ford recalls in this area
Other Ford F-450 SD recalls
- Oct 20, 2026Ford F-350 SD and F-450 SD Tailgate Cable May Failhigh
- Oct 6, 2026Ford Super Duty Trucks May Show Inaccurate Speedhigh
- Sep 22, 2026Ford Expedition and Super Duty Trucks: Headlight Failuremedium
- Mar 31, 2026Ford, Lincoln Windshield Wiper Arms May Breakmedium
- Mar 17, 2026Ford Super Duty Fuel Pump May Fail Againhigh
- Feb 20, 2026Ford and Lincoln Trailer Brake and Light Failurehigh
Official notice
- Component
- STRUCTURE:BODY:DOOR
- Summary
- Ford Motor Company (Ford) is recalling certain 2023 Super Duty F250, F350, F450, and F550 vehicles. If the driver and front passenger door module experiences a low power condition and resets while the window is moving, the anti-pinch function may not detect an obstacle near the top edge and may not automatically reverse direction.
- Safety risk
- A window that does not automatically reverse when an obstruction is encountered increases the risk of injury.
- Remedy
- Dealers will update the software, free of charge. Owner notification letters were mailed August 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S37.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.