Hyundai Palisade Passenger Air Bag May Deactivate

NHTSA campaign 23V599000 · Reported Aug 25, 2023 · Hyundai Motor America

high How serious is it? About this label

If the front passenger air bag is turned off, it will not deploy in a crash, increasing the risk of injury to the passenger. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V599000
Reported to NHTSA	Aug 25, 2023
Manufacturer	Hyundai Motor America
Part affected	AIR Bags:sensor:occupant Classification:front Passenger
Vehicles covered	1 model/year combination, model years 2024
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Hyundai is recalling certain Palisade vehicles that have dark premium suede seats. These vehicles have a system that senses whether someone is sitting in the front passenger seat, and this system may fail to correctly detect a passenger. When that happens, the system can turn off the front passenger air bag even though someone is sitting there, which does not meet federal air bag safety requirements.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Palisade is included.
2. Contact a Hyundai dealer, or call Hyundai customer service at 1-855-371-9460, to schedule a software update for the occupant detection system.
3. The software update is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V599000. More in how recalls work.

Affected vehicles (1)

2024 Hyundai Palisade

Who to contact

Hyundai — official Hyundai recall lookup

Customer service: 1-855-371-9460

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Hyundai Air Bag Recalls Cover Deployment and Passenger Detection Problems · all 11 Hyundai recalls in this area

Other Hyundai Palisade recalls

Mar 20, 2026Hyundai Palisade and Palisade Hybrid Seat Belt Display May Misleadhigh
Mar 17, 2026Hyundai Palisade and Palisade Hybrid Power Seats May Trap Peoplehigh
Jan 27, 2026Hyundai Tucson Hybrid Instrument Display May Failmedium
Jan 23, 2026Hyundai Palisade Third-Row Airbag May Deploy Wronghigh
Sep 12, 2025Hyundai Palisade seat belt buckles may not latchhigh
May 6, 2025Hyundai Palisade Oil Pump Fire Riskcritical

All 16 Palisade recalls

Official notice

Component: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Summary: Hyundai Motor America (Hyundai) is recalling certain 2024 Palisade vehicles equipped with dark premium suede seats. The Occupant Detection System (ODS) may fail to detect an occupant and deactivate the passenger-side front air bags. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Safety risk: Deactivated front passenger air bags will not deploy as intended, increasing the risk of injury during a crash.
Remedy: Dealers will update the ODS software, free of charge. Owner notification letters were mailed September 26th, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 249.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.