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Cadillac Escalade, Tahoe and Yukon rear suspension bolts break

NHTSA campaign 23V642000 · Reported 2023-09-20 · General Motors, LLC

high How serious is it? About this label

This one is serious — a bolt can break without warning and cause a crash — though the notice does not tell owners to stop driving, so get it repaired as soon as you can.

What's wrong, in plain English

The bolts that hold the rear suspension arms on your SUV were not heat-treated properly at the factory, so they are weaker than they should be. A weak bolt can snap while you are driving. If one breaks, the rear wheel on that side can shift out of alignment, which can make the vehicle hard to control and lead to a crash. Dealers will replace both rear outer control arm bolts with correct ones at no charge.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Call your dealer or Chevrolet 1-800-222-1020, Cadillac 1-800-458-8006, or GMC 1-800-462-8782 with GM recall number N232415910.
3. Schedule the free bolt replacement promptly; owner letters went out November 14, 2023.

Affected vehicles (6)

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
SUSPENSION:REAR
Summary
General Motors, LLC (GM) is recalling certain 2023 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. The rear suspension outer control arm bolts may not have been properly heat-treated, which can cause the bolts to break.
Safety risk
A broken suspension bolt can result in misalignment of the rear wheel, increasing the risk of a crash.
Remedy
Dealers will replace both rear suspension outer control arm bolts, free of charge. Owner notification letters were mailed November 14, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N232415910.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.