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Diesel GM trucks, SUVs risk rear wheel lock-up

NHTSA campaign 24V797000 · Reported Oct 24, 2024 · General Motors, LLC

high How serious is it? About this label

Rear wheels locking up while driving increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number24V797000
Reported to NHTSAOct 24, 2024
ManufacturerGeneral Motors, LLC
Part affectedPower Train:automatic Transmission:control Module:software
Vehicles covered24 model/year combinations, model years 2020–2022
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

On certain diesel Chevrolet, GMC and Cadillac trucks and SUVs, the transmission control valve may fail. If it fails, the rear wheels can lock up while the vehicle is being driven.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Contact your dealer to schedule the free repair; call GM at 1-888-988-7267, Cadillac at 1-800-458-8006, GMC at 1-800-462-8782, or Chevrolet at 1-800-222-1020.
3. Dealers will install new transmission control module software at no cost.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V797000. More in how recalls work.

Affected vehicles (24)

Show all 24 vehicles

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other GMC Sierra 1500 recalls

All 32 Sierra 1500 recalls

Official notice

Component
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Summary
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Safety risk
Rear wheel lock-up can increase the risk of a crash.
Remedy
Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1-888-988-7267, Cadillac customer service at 1-800-458-8006, GMC customer service at GMC 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454440.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.