Car Recall Tracker

Home › Ford › Explorer › 23V686000

Ford Explorer backup camera can show blank blue screen

NHTSA campaign 23V686000 · Reported 2023-10-13 · Ford Motor Company

medium How serious is it? About this label

A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

When you shift into reverse, the backup camera may show a blank blue screen instead of the view behind your Explorer. The cause is a wiring mistake made during assembly — a loose connection in the bundle of wires that feeds the camera. If you cannot see what is behind you when backing up, it is easier to hit a person, a pet, or another vehicle. A dealer will check the camera wiring and repair any loose connections for free.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see if your Explorer is covered. 2. Contact your Ford dealer or Ford customer service at 1-866-436-7332 (recall 23C31) to schedule the wiring inspection. 3. Get the repair — it is free.

Affected vehicles (1)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:DISPLAY FUNCTION
Summary
Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles equipped with a standard rearview camera. Due to a manufacturing error in the wire harness, the rearview camera may display a blue image on the SYNC screen when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will inspect the rearview camera wire harness and repair any loose splices, free of charge. Owner notification letters were mailed November 2, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C31.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.