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Ford Explorer rearview camera may go blank
medium How serious is it? About this label
Ford says a blank or distorted rearview image can reduce the driver's view of what is behind the vehicle, which increases the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V188000 |
|---|---|
| Reported to NHTSA | Mar 8, 2024 |
| Manufacturer | Ford Motor Company |
| Part affected | Back Over Prevention: Sensing System: Camera |
| Vehicles covered | 1 model/year combination, model years 2020 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
A poor electrical connection in certain 2020 Ford Explorers can affect the rearview camera. Because of it, the image on the screen may go blank or look distorted from time to time. That means the camera does not always show what is behind the vehicle when the driver backs up. Because of this problem, these vehicles do not meet the federal rear visibility standard. Dealers will replace the rearview camera at no cost to the owner.
What you should do
2. Contact a Ford dealer to schedule the camera replacement, or call Ford customer service at 1-866-436-7332 (Ford's recall number is 20C19).
3. The repair is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V188000. More in how recalls work.
Affected vehicles (1)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Backup Camera Recalls for Missing or Distorted Images · all 34 Ford recalls in this area
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- May 27, 2026Ford Explorer Engine May Fail Suddenlyhigh
Official notice
- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary
- Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Safety risk
- A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed April 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19. This recall is an expansion of NHTSA recall numbers 20V-575 and 22V-252.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.