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Lexus LS front passenger seat sensor may misread occupant

NHTSA campaign 24V275000 · Reported 2024-04-17 · Toyota Motor Engineering & Manufacturing

high How serious is it? About this label

This matters because the passenger airbag may not protect the person in that seat correctly during a crash, though the notice does not tell owners to stop driving.

What's wrong, in plain English

On these cars with the Executive Package, parts inside the front passenger seat may rub against each other. That can confuse the sensor built into the seat, the one that figures out whether someone is sitting there and how big they are. The airbag system uses that information to decide how to fire the passenger airbag, so in a crash the airbag may not go off the way it should. A dealer will inspect and repair the seat for free.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Lexus is included.
2. Call Toyota customer service at 1-800-331-4331 or your Lexus dealer and mention recall 24LA03.
3. Have the front passenger seat inspected and repaired — the repair is free.

Affected vehicles (3)

2018 Lexus LS
2019 Lexus LS
2021 Lexus LS

Who to contact

Lexus — official Lexus recall lookup

Customer service: 1-800-255-3987

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why might my Lexus passenger airbag not work properly? · all 4 Lexus recalls in this area

Official notice

Component: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2021 Lexus LS500 and 2018-2020 Lexus LS500 Hybrid vehicles equipped with the "Executive Package." The front passenger seat may have been assembled with interference between internal parts that can cause the Occupant Classification System (OCS) sensor to incorrectly detect the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Safety risk: Incorrect detection of an occupant may result in improper air bag deployment during a crash, increasing the risk of injury.
Remedy: Dealers will inspect and repair the front passenger seat, as necessary, free of charge. Owner notification letters were mailed June 7, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 24LA03.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.