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Hyundai Tucson and Santa Cruz can lose power steering

NHTSA campaign 24V412000 · Reported 2024-06-05 · Hyundai Motor America

high How serious is it? About this label

Serious: you can still drive and still steer, but the wheel can suddenly become very hard to turn, which raises the chance of a crash — have it fixed as soon as you can.

What's wrong, in plain English

The steering on these vehicles is assisted by an electric motor. A circuit board inside that unit can short out, and when it does you lose the power assist that makes the wheel easy to turn. Steering becomes much heavier, which can catch you off guard in a turn, in a parking lot, or at highway speed. Dealers will replace the motor-driven power steering electric power pack at no charge.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is in campaign 24V412000 (Hyundai recall 261).
2. Contact your Hyundai dealer or Hyundai customer service at 1-855-371-9460 to schedule service.
3. Have the steering power pack replaced — the repair is free.

Affected vehicles (2)

Who to contact

Hyundai — official Hyundai recall lookup

Customer service: 1-855-371-9460

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STEERING:ELECTRIC POWER ASSIST SYSTEM
Summary
Hyundai Motor America (Hyundai) is recalling certain 2024 Tucson and Santa Cruz vehicles. The circuit board in the motor-driven power steering assembly may short circuit, resulting in a loss of power steering assist.
Safety risk
A loss of power steering assist can increase the risk of a crash.
Remedy
Dealers will replace the motor-driven power steering electric power pack, free of charge. Owner notification letters were mailed July 11, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 261.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.