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Lexus NX Head Restraints May Detach Unexpectedly

NHTSA campaign 24V482000 · Reported Jun 27, 2024 · Toyota Motor Engineering & Manufacturing

high How serious is it? About this label

If a head restraint is removed and not reinstalled, it may not protect the driver or passenger during a rear-end crash, increasing the risk of injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	24V482000
Reported to NHTSA	Jun 27, 2024
Manufacturer	Toyota Motor Engineering & Manufacturing
Part affected	Seats:front Assembly:head Restraint
Vehicles covered	1 model/year combination, model years 2024
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

The head restraints on the driver and front passenger seats in these vehicles may come off without the lock release button being pressed. If a head restraint is removed this way and not put back in place, it may not be there to help protect the driver or passenger during a rear-end crash.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
2. Contact a Lexus dealer, or call Toyota customer service at 1-800-331-4331.
3. The driver and front passenger seat head restraint assemblies will be replaced free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V482000. More in how recalls work.

Affected vehicles (1)

2024 Lexus NX Hybrid

Who to contact

Lexus — official Lexus recall lookup

Customer service: 1-800-255-3987

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Lexus NX Hybrid recalls

Oct 20, 2026Lexus NX Models May Fail to Display Important Warningshigh
Oct 30, 2025Toyota, Lexus and Subaru rearview camera may freezemedium
Jul 12, 2023Toyota, Lexus: Steering Cable May Disable Air Baghigh

Official notice

Component: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
Safety risk: A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
Remedy: Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.