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Toyota and Lexus steering wiring can disable driver's airbag

NHTSA campaign 23V480000 · Reported 2023-07-12 · Toyota Motor Engineering & Manufacturing

high How serious is it? About this label

Serious — the vehicle drives normally, but if the connection has failed the driver's airbag will not protect you in a crash, so schedule the free inspection quickly.

What's wrong, in plain English

Inside the steering column is a coiled ribbon of wiring that keeps the driver's airbag connected as the steering wheel turns. On these vehicles, one electrical connection in that part may not have been welded well enough. If it comes apart, the driver's airbag is switched off and will not inflate in a crash. This recall also means these vehicles do not meet the federal crash-protection standard for occupant safety. Dealers will inspect this part and replace it at no cost if needed.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected. 2. Contact your Toyota or Lexus dealer, or call 1-800-331-4331, using recall number 23TA08 (Toyota) or 23LA02 (Lexus). 3. Have the steering column spiral cable inspected and replaced if necessary — free of charge.

Affected vehicles (7)

Who to contact

Lexus — official Lexus recall lookup

Customer service: 1-800-255-3987

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STEERING:COLUMN
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Safety risk
A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy
Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.