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Ford Maverick backup camera image may freeze in reverse

NHTSA campaign 24V684000 · Reported 2024-09-13 · Ford Motor Company

medium How serious is it? About this label

Moderate — a frozen rear image cuts your visibility when backing up and raises crash risk, but the notice does not tell owners to stop driving the truck.

What's wrong, in plain English

When you shift into reverse, the picture from the backup camera can lock up on the radio screen instead of showing what's happening live behind the truck. A frozen image is easy to mistake for a live one, so you might back into something that moved in behind you. Always turn and look over your shoulder as well until it's fixed. A Ford dealer updates the radio software for free; owner letters went out in March 2025.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your Maverick is affected.
2. Ask a Ford dealer for the radio software update under recall 24S59 (Ford customer service: 1-866-436-7332).
3. The update is free — check your mirrors and turn to look while backing up until then.

Affected vehicles (3)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:SOFTWARE
Summary
Ford Motor Company (Ford) is recalling certain 2022-2024 Ford Maverick vehicles equipped with Connected Touch Radios (CTR). The rearview camera image may freeze when the vehicle is in reverse.
Safety risk
An inoperative rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy
Dealers will update the Connected Touch Radio (CTR) software, free of charge. Owner notification letters were mailed on March 21, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S59.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.