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Ford Maverick Rearview Camera May Freeze
medium How serious is it? About this label
Reduced visibility behind the vehicle while backing up increases the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V684000 |
|---|---|
| Reported to NHTSA | Sep 13, 2024 |
| Manufacturer | Ford Motor Company |
| Part affected | Back Over Prevention:software |
| Vehicles covered | 3 model/year combinations, model years 2022–2024 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On some Ford Maverick vehicles equipped with certain touch radios, the rearview camera image can freeze while backing up. This means the picture on the screen may stop updating and show an old image instead of what's actually behind the vehicle. Because the driver can't see clearly behind the vehicle in that moment, it's harder to notice people or objects back there while reversing.
What you should do
2. Contact a Ford dealer, or call Ford customer service at 1-866-436-7332, to schedule the software update.
3. The repair is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V684000. More in how recalls work.
Affected vehicles (3)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Backup Camera Recalls for Missing or Distorted Images · all 34 Ford recalls in this area
Other Ford Maverick recalls
- May 27, 2026Bronco Sport, Maverick Front Suspension Detachment Riskcritical
- Feb 20, 2026Ford and Lincoln Trailer Brake and Light Failurehigh
- Oct 10, 2025Ford and Lincoln Block Heater Fire Riskcritical
- Jun 27, 2025Ford and Lincoln rearview cameras may show blank imagemedium
- May 23, 2025Ford Escape, Maverick, Lincoln Corsair Engine Fire Riskcritical
- Mar 14, 2025Ford Bronco Sport, Maverick Battery Detection Faulthigh
Official notice
- Component
- BACK OVER PREVENTION:SOFTWARE
- Summary
- Ford Motor Company (Ford) is recalling certain 2022-2024 Ford Maverick vehicles equipped with Connected Touch Radios (CTR). The rearview camera image may freeze when the vehicle is in reverse.
- Safety risk
- An inoperative rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.
- Remedy
- Dealers will update the Connected Touch Radio (CTR) software, free of charge. Owner notification letters were mailed on March 21, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S59.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.