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Ford and Lincoln rearview cameras may show blank image

NHTSA campaign 25V442000 · Reported 2025-06-27 · Ford Motor Company

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A blank rearview camera picture reduces the driver's view behind the vehicle, and a picture that stays on after backing up can distract the driver; both can increase the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

Ford is recalling certain Ford and Lincoln vehicles, including the Explorer, Escape, F-150, Expedition, Ranger, Mustang, Bronco Sport, Maverick, Transit and the Lincoln Aviator, Corsair, Navigator and Nautilus. A software problem can make the rearview camera show a blank picture when the vehicle is backing up. The picture can also stay on the screen after the driver has finished backing up. Dealers will update the rearview camera software at no cost. Letters were mailed to owners in September 2025.

What you should do

1. Check whether your vehicle is included by entering your VIN at nhtsa.gov/recalls.
2. Contact your dealer or Ford customer service at 1-866-436-7332 (recall number 25S72) to have the camera software updated.
3. The software update is free of charge.

Affected vehicles (53)

2018 Ford Transit Connect
2019 Ford Edge
2019 Ford F-150
2019 Ford Fusion
2019 Ford Mustang
2019 Ford Ranger
2019 Ford Transit Connect
2019 Lincoln Continental
2019 Lincoln MKZ
2019 Lincoln Nautilus
2020 Ford Ecosport
2020 Ford Edge

Show all 53 vehicles

2020 Ford Escape
2020 Ford Expedition
2020 Ford Explorer
2020 Ford F-150
2020 Ford Fusion
2020 Ford Mustang
2020 Ford Ranger
2020 Ford Transit
2020 Ford Transit Connect
2020 Lincoln Aviator
2020 Lincoln Continental
2020 Lincoln Corsair
2020 Lincoln MKZ
2020 Lincoln Nautilus
2020 Lincoln Navigator
2021 Ford Bronco Sport
2021 Ford Ecosport
2021 Ford Escape
2021 Ford Expedition
2021 Ford Explorer
2021 Ford F-250 SD
2021 Ford Mustang
2021 Ford Transit Connect
2021 Lincoln Aviator
2021 Lincoln Corsair
2021 Lincoln Navigator
2022 Ford Bronco Sport
2022 Ford Escape
2022 Ford Explorer
2022 Ford F-250 SD
2022 Ford Maverick
2022 Ford Mustang
2022 Lincoln Aviator
2022 Lincoln Corsair
2023 Ford Bronco Sport
2023 Ford Explorer
2023 Ford Maverick
2023 Lincoln Aviator
2024 Ford Bronco Sport
2024 Ford Explorer
2024 Ford Maverick

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford backup camera recalls: why the rear image goes blank · all 34 Ford recalls in this area
Why does my Lincoln backup camera screen go blank? · all 19 Lincoln recalls in this area

Official notice

Component: BACK OVER PREVENTION:SOFTWARE
Summary: Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Safety risk: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.