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Jeep Grand Cherokee 4xe High-Voltage Battery Fire Risk
critical How serious is it? About this label
A battery fire, whether the vehicle is parked or being driven, can increase the risk of injury. Owners are told to park outside and away from structures, and not to recharge their vehicles until they are repaired.
Key facts
| NHTSA campaign number | 24V720000 |
|---|---|
| Reported to NHTSA | Sep 27, 2024 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Part affected | Electrical System:propulsion System:traction Battery |
| Vehicles covered | 1 model/year combination, model years 2024 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
The high voltage battery in these vehicles may fail internally. If this internal battery failure happens, it can lead to a vehicle fire. This can happen whether the vehicle is parked or being driven at the time of the failure.
What you should do
2. Park outside and away from structures, and do not recharge your vehicle until it has been repaired.
3. Contact a Chrysler dealer, or call Chrysler customer service at 1-800-853-1403 — the repair is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V720000. More in how recalls work.
Affected vehicles (1)
Who to contact
Jeep — official Jeep recall lookup
Customer service: 1-800-853-1403
The bigger picture
- Jeep Electrical Recalls Involving Battery Fires and Dashboard Display Problems · all 15 Jeep recalls in this area
Other Jeep Grand Cherokee 4XE recalls
- Sep 1, 2026Jeep tire pressure warning system may miss low tiresmedium
- Nov 6, 2025Jeep Grand Cherokee 4XE Engine Can Fail From Debriscritical
Official notice
- Component
- ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- Summary
- Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
- Safety risk
- A vehicle fire while parked or driving can increase the risk of injury.
- Remedy
- This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.