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Ford Explorer, Lincoln Aviator Camera May Fail Reversing
medium How serious is it? About this label
Losing the rearview camera image while backing up can reduce what the driver can see behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V801000 |
|---|---|
| Reported to NHTSA | Oct 25, 2024 |
| Manufacturer | Ford Motor Company |
| Part affected | Back Over Prevention:software |
| Vehicles covered | 2 model/year combinations, model years 2025 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer; this one can be delivered as an over-the-air software update |
What's wrong, in plain English
On certain Ford Explorer and Lincoln Aviator vehicles, the rearview camera image may stop working once the vehicle reaches 10 miles per hour or faster while backing up. Because of this, these vehicles do not meet federal rules for rear visibility. The software that controls the camera system will be updated, either automatically over the air or by a dealer.
What you should do
2. Your vehicle may receive an automatic software update, or you can contact a Ford dealer at 1-866-436-7332.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V801000. More in how recalls work.
Affected vehicles (2)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
Lincoln — official Lincoln recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Backup Camera Recalls for Missing or Distorted Images · all 34 Ford recalls in this area
- Why Lincoln Rearview Camera Images Go Blank, Distort, or Flicker · all 19 Lincoln recalls in this area
Other Ford Explorer recalls
- Jul 21, 2026Ford Explorer, Lincoln Aviator Seats May Reclinemedium
- Jul 14, 2026Ford Explorer Roof Rail Covers May Detachhigh
- Jul 14, 2026Ford, Lincoln Second-Row Seats May Shift Unexpectedlyhigh
- Jun 24, 2026Ford, Lincoln SUVs: Transmission Park System May Failhigh
- Jun 9, 2026Ford Explorer Park System May Fail, Rollaway Riskhigh
- May 27, 2026Ford Explorer Engine May Fail Suddenlyhigh
Official notice
- Component
- BACK OVER PREVENTION:SOFTWARE
- Summary
- Ford Motor Company (Ford) is recalling certain 2025 Explorer and Lincoln Aviator vehicles. The rearview camera image may fail when the vehicle speed reaches 10 MPH or greater. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Safety risk
- The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash.
- Remedy
- The accessory protocol interface module (APIM) software will be updated through an over-the-air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed on March 28, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C34. (over-the-air software update)
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.