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Jeep Grand Cherokee speedometer may show wrong speed

NHTSA campaign 24V872000 · Reported 2024-11-19 · Chrysler (FCA US, LLC)

medium How serious is it? About this label

Not knowing your true speed raises the chance of a crash, but the notice does not tell owners to stop driving, so the vehicle can be driven while you arrange the free update.

What's wrong, in plain English

The screen behind the steering wheel runs on software, and an error in that software can make the speedometer show a speed that isn't your actual one. You could be traveling faster or slower than the number you see. Nothing is physically broken and the rest of the vehicle works normally, but the display fails the federal rule requiring accurate speed readings. A dealer checks the cluster and loads corrected software.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Call your Jeep dealer or FCA customer service at 1-800-853-1403 (recall B8B) to schedule the software update.
3. Have the cluster inspected and reprogrammed — the repair is free.

Affected vehicles (2)

Who to contact

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Summary
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee and Grand Cherokee L vehicles. A software error in the instrument panel cluster may cause the speedometer to display the incorrect vehicle speed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Displays and Controls."
Safety risk
Driving without knowing the vehicle's actual speed increases the risk of a crash.
Remedy
Dealers will inspect and update the instrument panel cluster software as necessary, free of charge. Owner notification letters were mailed December 3, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B8B.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.