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Jeep Grand Cherokee backup camera screen may go blank

NHTSA campaign 25V083000 · Reported 2025-02-13 · Chrysler (FCA US, LLC)

low How serious is it? About this label

Low at this point — a missing backup image does increase the chance of backing into something, but the notice states all affected vehicles have already been repaired, and there is no warning against driving.

What's wrong, in plain English

A small electrical part inside the big center touchscreen can get too hot, and when it does the backup camera picture doesn't come up on the screen. Backing up without that view makes it harder to see people or objects behind you, and federal rules require the image. Chrysler says dealers already replaced the display in every affected Jeep, so if yours was covered the work has been done.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to check whether your Jeep was on the list.
2. If it was, call a Chrysler dealer or customer service at 800-853-1403 (recall 11C) to confirm the display was replaced.
3. Any remaining work under this recall is free.

Affected vehicles (3)

Who to contact

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Summary
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk
A rearview image that does not display reduces the driver's visibility, increasing the risk of a crash.
Remedy
Dealers replaced the DCSD, free of charge. All affected vehicles have been repaired. Owner notification letters were mailed February 27, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 11C.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.