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Volkswagen ID.4 may not show gear position, risking rollaway

NHTSA campaign 25V120000 · Reported 2025-02-27 · Volkswagen Group of America, Inc.

high How serious is it? About this label

Serious — a rollaway can injure someone or cause a crash; the notice does not tell owners to stop driving, but always set the parking brake when you park until the software is updated.

What's wrong, in plain English

The display in front of the driver may not correctly show which gear the vehicle is in — Park, Reverse, Neutral or Drive. If you cannot tell that it is actually in Park and you have not set the parking brake, the vehicle can roll away on its own. This affects certain Volkswagen ID.4 models. A dealer will update the brake control software for free. Owner letters went out in March 2025.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see if your ID.4 is covered by recall 25V120000 (Volkswagen number 97H3).
2. Book the free brake control software update with your Volkswagen dealer.
3. Call Volkswagen customer service at 1-800-893-5298 if you need help arranging the repair.

Affected vehicles (3)

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 ID.4, 2022-2023 Audi Q4 e-Tron, and Q4 e-Tron Sportback vehicles. The instrument panel may not properly display the transmission gear lever indicator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect."
Safety risk
Failure to display the gear position may result in a vehicle rollaway if the parking brake is not engaged, increasing the risk of a crash.
Remedy
Dealers will update the brake control unit software, free of charge. Owner notification letters were mailed March 14, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97H3. Audi's number for this recall is 454R.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.