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Ford Explorer and Lincoln SUVs lose rearview camera image

NHTSA campaign 25V159000 · Reported Mar 14, 2025 · Ford Motor Company

medium How serious is it? About this label

Losing the rearview camera image reduces how well the driver can see behind the vehicle, which increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	25V159000
Reported to NHTSA	Mar 14, 2025
Manufacturer	Ford Motor Company
Part affected	Back Over Prevention:software
Vehicles covered	11 model/year combinations, model years 2020–2023
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Ford is recalling certain Explorer, Lincoln Aviator and Lincoln Corsair vehicles that were already repaired once under an earlier recall, because that earlier repair was not done correctly. The video output can stop working, so the rearview camera picture may not appear on the screen. Dealers will update the software in the module that processes the camera image, free of charge. Ford mailed owner notification letters on April 25, 2025.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see whether your vehicle is included. 2. Contact a Ford or Lincoln dealer to schedule the software update, or call Ford customer service at 1-866-436-7332. 3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V159000. More in how recalls work.

Affected vehicles (11)

2020 Ford Explorer
2020 Lincoln Aviator
2020 Lincoln Corsair
2021 Ford Explorer
2021 Lincoln Aviator
2021 Lincoln Corsair
2022 Ford Explorer
2022 Lincoln Aviator
2022 Lincoln Corsair
2023 Ford Explorer
2023 Lincoln Aviator

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Backup Camera Recalls for Missing or Distorted Images · all 34 Ford recalls in this area
Why Lincoln Rearview Camera Images Go Blank, Distort, or Flicker · all 19 Lincoln recalls in this area

Other Ford Explorer recalls

Jul 21, 2026Ford Explorer, Lincoln Aviator Seats May Reclinemedium
Jul 14, 2026Ford Explorer Roof Rail Covers May Detachhigh
Jul 14, 2026Ford, Lincoln Second-Row Seats May Shift Unexpectedlyhigh
Jun 24, 2026Ford, Lincoln SUVs: Transmission Park System May Failhigh
Jun 9, 2026Ford Explorer Park System May Fail, Rollaway Riskhigh
May 27, 2026Ford Explorer Engine May Fail Suddenlyhigh

All 68 Explorer recalls

Official notice

Component: BACK OVER PREVENTION:SOFTWARE
Summary: Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
Safety risk: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will update the Image Processing Module software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S27.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.