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Ford Explorer and Lincoln backup camera recall needs redo

NHTSA campaign 25V159000 · Reported 2025-03-14 · Ford Motor Company

medium How serious is it? About this label

Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

This is a follow-up to an earlier backup camera recall. Some of these Explorers, Aviators and Corsairs were repaired incorrectly the first time, so the problem can still happen: the video signal fails and the rearview camera picture does not show up on the screen when you shift into reverse. With no image, you cannot see people or objects behind you. Dealers will reload the software in the camera's image processing module.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see whether this second repair applies to your vehicle.
2. Call your Ford or Lincoln dealer, or Ford customer service at 1-866-436-7332, and ask for recall 25S27.
3. Have the free software update installed; owner letters were mailed April 25, 2025.

Affected vehicles (11)

2020 Ford Explorer
2020 Lincoln Aviator
2020 Lincoln Corsair
2021 Ford Explorer
2021 Lincoln Aviator
2021 Lincoln Corsair
2022 Ford Explorer
2022 Lincoln Aviator
2022 Lincoln Corsair
2023 Ford Explorer
2023 Lincoln Aviator

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford backup camera recalls: why the rear image goes blank · all 34 Ford recalls in this area
Why does my Lincoln backup camera screen go blank? · all 19 Lincoln recalls in this area

Official notice

Component: BACK OVER PREVENTION:SOFTWARE
Summary: Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
Safety risk: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will update the Image Processing Module software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S27.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.