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Audi Q6 e-tron backup camera may not display

NHTSA campaign 25V226000 · Reported 2025-04-09 · Volkswagen Group of America, Inc.

medium How serious is it? About this label

A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of injury or crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

On these Audi Q6 and SQ6 electric SUVs, the backup camera picture may come up late or not turn on at all after you shift into reverse. Federal rules require the image to show when you back up, and these vehicles do not meet that rule. Without it, you see less of what is behind the SUV, so there is a greater chance of backing into someone or something. A dealer will update the camera's software for free.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Schedule the software update with an Audi dealer, or call customer service at 800-893-5298 and reference recall 916C.
3. Have the update performed — there is no cost to you.

Affected vehicles (1)

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:SOFTWARE
Summary
Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 SQ6 and Q6 vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of injury or crash.
Remedy
Dealers will update the rearview camera control unit software, free of charge. Owner notification letters were mailed May 20, 2025. Owners may contact Volkswagen customer service at 800-893-5298. Volkswagen's number for this recall is 916C.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.