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Jeep Grand Cherokee plug-in hybrids can lose driving power

NHTSA campaign 25V576000 · Reported 2025-09-04 · Chrysler (FCA US, LLC)

high How serious is it? About this label

Serious — losing power in traffic raises the chance of a crash; the notice does not tell owners to stop driving, but have the update done as soon as possible.

What's wrong, in plain English

This affects Grand Cherokees with the plug-in hybrid setup, which runs on both gas and a battery. The computer that manages that hybrid system has a software error, and because of it the vehicle can suddenly lose the power that drives the wheels. That could leave you slowing down or stuck in traffic without warning. The fix is a free software update at the dealer, which takes the place of any parts replacement.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Grand Cherokee is on the list.
2. Call your Jeep dealer or Chrysler customer service at 800-853-1403 and mention recall 73C to book the free software update.
3. Watch your mail for the owner notification letter, which was sent October 14, 2025.

Affected vehicles (4)

Who to contact

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:PROPULSION SYSTEM
Summary
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.
Safety risk
A loss of drive power increases the risk of a crash.
Remedy
Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.