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Hyundai Santa Fe backup camera image may not appear

NHTSA campaign 25V808000 · Reported 2025-11-21 · Hyundai Motor America

medium How serious is it? About this label

A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

On these Santa Fe and Santa Fe Hybrid SUVs, the backup camera may not have been put in correctly at the factory. The bad fit can damage the wiring behind it, and then the camera picture does not show up on your dashboard screen when you shift into reverse. Without that view you cannot see people, pets, or objects directly behind the SUV. Dealers will replace the camera wiring at no charge to you.

What you should do

1. Enter your VIN at nhtsa.gov/recalls (these VINs became searchable November 22, 2025). 2. Call your Hyundai dealer or Hyundai at 1-855-371-9460 (recall 288) for an appointment. 3. The new wiring harness is free; until it's done, turn and look behind you before backing up.

Affected vehicles (3)

Who to contact

Hyundai — official Hyundai recall lookup

Customer service: 1-855-371-9460

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:DISPLAY FUNCTION
Summary
Hyundai Motor America (Hyundai) is recalling certain 2024-2025 Santa Fe and Santa Fe Hybrid vehicles. The rearview camera may not have been installed properly, which can damage the wiring harness and cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk
A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will replace the camera wiring harness, free of charge. Owner notification letters were mailed beginning January 15, 2026. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 288. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on November 22, 2025.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.