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Infiniti QX30 driver's airbag can deploy without a crash

NHTSA campaign 17V691000 · Reported 2017-11-01 · Nissan North America, Inc.

critical How serious is it? About this label

Serious — the notice says an unexpected deployment raises the risk of injury and a crash, and there is no warning before it happens, so get this fixed right away even though Nissan does not tell owners to stop driving.

What's wrong, in plain English

The steering wheel parts in these Infiniti QX30s may not be grounded well enough. If static electricity builds up and the coiled wiring inside the steering wheel that feeds the driver's airbag is already broken, the airbag can go off on its own, with no crash and no warning. A sudden deployment in your face while you are driving can injure you and cause you to lose control. Dealers add extra grounding to the steering parts to stop this.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your QX30 is included.
2. Call an Infiniti dealer, or Infiniti customer service at 1-800-622-6200 (option 7), and ask for recall 17V691000.
3. Have the grounding repair done — it is free, and the recall repair has been available since March 26, 2018.

Affected vehicles (1)

2018 Infiniti QX30

Who to contact

Infiniti — official Infiniti recall lookup

Customer service: 1-800-662-6200

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Infiniti airbag recalls: unexpected deployment and moisture-damaged inflators · all 3 Infiniti recalls in this area

Official notice

Component: AIR BAGS:FRONTAL
Summary: Nissan North America, Inc. (Nissan) is recalling 2017-2018 Infiniti QX30 vehicles. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Safety risk: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy: Nissan will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began March 26, 2018. Owners may contact Infiniti customer service at 1-800-622-6200, option 7.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.