Home › Infiniti › Q50 › 19V654000

Nissan and Infiniti backup camera image can stay off

NHTSA campaign 19V654000 · Reported 2019-09-12 · Nissan North America, Inc.

medium How serious is it? About this label

With no picture in the back-up camera display, the risk of a crash goes up. The notice does not tell owners to stop driving.

What's wrong, in plain English

Nissan is recalling certain Nissan and Infiniti vehicles, including the Altima, Rogue, Sentra, Murano, Pathfinder, Titan, Frontier, Leaf, Versa and several Infiniti Q and QX models. The back-up camera and display settings can be changed so that the rear view picture no longer appears, and the vehicle keeps that setting the next time it is put in reverse. Because of this, the vehicles do not meet the federal rear visibility safety standard. Dealers will update the camera settings software at no cost.

What you should do

1. Check whether your vehicle is included by entering your VIN at nhtsa.gov/recalls.
2. Contact your dealer, Nissan customer service at 1-800-867-7669, or Infiniti customer service at 1-800-662-6200 to have the software updated.
3. The update is free of charge.

Affected vehicles (42)

2018 Infiniti Q50
2018 Infiniti Q60
2018 Infiniti QX30
2018 Infiniti QX80
2018 Nissan Altima
2018 Nissan Armada
2018 Nissan Frontier
2018 Nissan Kicks
2018 Nissan Leaf
2018 Nissan Maxima
2018 Nissan Murano
2018 Nissan NV200

Show all 42 vehicles

2018 Nissan Pathfinder
2018 Nissan Rogue
2018 Nissan Rogue Sport
2018 Nissan Sentra
2018 Nissan Titan
2018 Nissan Versa
2018 Nissan Versa Note
2019 Infiniti Q50
2019 Infiniti Q60
2019 Infiniti Q70
2019 Infiniti Q70L
2019 Infiniti QX30
2019 Infiniti QX50
2019 Infiniti QX60
2019 Infiniti QX80
2019 Nissan Altima
2019 Nissan Armada
2019 Nissan Frontier
2019 Nissan Kicks
2019 Nissan Leaf
2019 Nissan Maxima
2019 Nissan Murano
2019 Nissan NV200
2019 Nissan Pathfinder
2019 Nissan Rogue
2019 Nissan Rogue Sport
2019 Nissan Sentra
2019 Nissan Titan
2019 Nissan Versa
2019 Nissan Versa Note

Who to contact

Infiniti — official Infiniti recall lookup

Customer service: 1-800-662-6200

Nissan — official Nissan recall lookup

Customer service: 1-800-867-7669

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why does my Infiniti backup camera screen go blank? · all 5 Infiniti recalls in this area
Why does my Nissan backup camera go blank when reversing? · all 9 Nissan recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk: The lack of an image in the back-up camera display increases the risk of a crash.
Remedy: Nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began November 11, 2019 and all affected VINs should be activated. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.