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Mitsubishi SUVs brake too long after pedestrian detection

NHTSA campaign 18V620000 · Reported 2018-09-14 · Mitsubishi Motors North America, Inc.

medium How serious is it? About this label

Moderately serious: the main danger is being rear-ended after an unnecessary hard slowdown, and the notice does not tell owners to stop driving, so you can keep using the vehicle while you arrange the free update.

What's wrong, in plain English

These vehicles have an automatic emergency braking system that watches for people in front of the car. Because of a software error, the system can keep braking longer than it should, even after the person is out of the way. If the car slows down hard for no obvious reason, the driver may hit the brakes too, and the vehicle behind may not stop in time. The dealer reloads the system with corrected software free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see whether your Outlander, Outlander Sport, Outlander PHEV or Eclipse Cross is included.
2. Call your Mitsubishi dealer, or Mitsubishi at 1-888-648-7820, and ask about recall SR-18-007.
3. Have the forward collision system software reprogrammed — the update is free.

Affected vehicles (5)

Who to contact

Mitsubishi — official Mitsubishi recall lookup

Customer service: 1-888-648-7820

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
ELECTRICAL SYSTEM:SOFTWARE
Summary
Mitsubishi Motors North America (MMNA) is recalling certain 2018 Mitsubishi Outlander PHEV, Outlander Sport, 2018-2019 Eclipse Cross, and 2017-2018 Outlander vehicles equipped with a Forward Collision Mitigation (FCM) system that detects pedestrians. Due to incorrect software, the FCM-ECU (Electronic Control Unit) may apply braking for longer than needed, even after a pedestrian is no longer detected.
Safety risk
If the FCM-ECU software activates the brake for longer than necessary, the driver may react by applying additional braking. The resulting rapid deceleration of the vehicle can increase the risk of a rear-end collision.
Remedy
MMNA will notify owners, and dealers will reprogram the FCM-ECU software with updated software, free of charge. The recall is began October 16, 2018. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-18-007.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.