Home › Mitsubishi › Outlander › 23V345000
Mitsubishi Outlander Backup Camera Image Can Fail
high How serious is it? About this label
A rearview camera image that does not display can reduce the driver's view to the rear, increasing the risk of a crash or injury. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 23V345000 |
|---|---|
| Reported to NHTSA | Jun 6, 2023 |
| Manufacturer | Mitsubishi Motors North America, Inc. |
| Part affected | Back Over Prevention:display Function |
| Vehicles covered | 3 model/year combinations, model years 2022–2023 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
A software error in the vehicle's infotainment system can prevent the backup camera's rearview image from appearing on the display. When this happens, the driver backing up does not get the rearview camera picture that the display is meant to show, even though the camera and display are otherwise working.
What you should do
2. Contact a Mitsubishi dealer for the free software update; call MMNA customer service at 1-888-648-7820.
3. The repair is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V345000. More in how recalls work.
Affected vehicles (3)
Who to contact
Mitsubishi — official Mitsubishi recall lookup
Customer service: 1-888-648-7820
The bigger picture
- Mitsubishi Outlander Backup Camera Recalls Address Missing or Frozen Images · all 4 Mitsubishi recalls in this area
Other Mitsubishi Outlander recalls
- Aug 25, 2026Outlander Rearview Camera May Not Displaymedium
- Apr 20, 2026Mitsubishi Outlander Liftgate Gas Spring May Failhigh
- Aug 7, 2025Mitsubishi Outlander liftgate supports may corrode and failmedium
- Jun 2, 2025Mitsubishi Outlander rearview camera image may freeze or vanishmedium
- Jul 8, 2022Mitsubishi Outlander rearview camera may not show imagemedium
- May 13, 2022Mitsubishi Outlander Seat Belts May Not Retract Fullymedium
Official notice
- Component
- BACK OVER PREVENTION:DISPLAY FUNCTION
- Summary
- Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2022-2023 Outlander and 2023 Outlander PHEV vehicles. Due to a software error in the in-vehicle infotainment system (A-IVI), the backup camera rearview image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Safety risk
- A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
- Remedy
- Dealers will update the A-IVI software, free of charge. Owner notification letters were mailed June 20, 2023. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-23-001. This recall was replaced by NHTSA recall number 25V369.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.