Home › Mitsubishi › Outlander › 25V369000
Mitsubishi Outlander rearview camera image may freeze or vanish
medium How serious is it? About this label
A rearview image that does not display properly gives the driver less view of what is behind the vehicle, which raises the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V369000 |
|---|---|
| Reported to NHTSA | Jun 2, 2025 |
| Manufacturer | Mitsubishi Motors North America, Inc. |
| Part affected | Back Over Prevention:software |
| Vehicles covered | 5 model/year combinations, model years 2022–2025 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Mitsubishi is recalling certain Outlander and Outlander PHEV vehicles. Because of a software error in the vehicle's infotainment system, the picture from the rearview camera may freeze, or it may not appear on the display at all. Because of this, the vehicles do not meet the federal safety standard for rear visibility. This recall replaces and expands an earlier recall, and vehicles that were already repaired under that earlier recall need the new repair as well.
What you should do
2. Contact a Mitsubishi dealer (recall number SR-25-001) to have the infotainment software updated; if your vehicle was already repaired under recall 23V345, it still needs this new repair.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V369000. More in how recalls work.
Affected vehicles (5)
Who to contact
Mitsubishi — official Mitsubishi recall lookup
Customer service: 1-888-648-7820
The bigger picture
- Mitsubishi Outlander Backup Camera Recalls Address Missing or Frozen Images · all 4 Mitsubishi recalls in this area
Other Mitsubishi Outlander recalls
- Aug 25, 2026Outlander Rearview Camera May Not Displaymedium
- Apr 20, 2026Mitsubishi Outlander Liftgate Gas Spring May Failhigh
- Aug 7, 2025Mitsubishi Outlander liftgate supports may corrode and failmedium
- Jun 6, 2023Mitsubishi Outlander Backup Camera Image Can Failhigh
- Jul 8, 2022Mitsubishi Outlander rearview camera may not show imagemedium
- May 13, 2022Mitsubishi Outlander Seat Belts May Not Retract Fullymedium
Official notice
- Component
- BACK OVER PREVENTION:SOFTWARE
- Summary
- Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain 2022-2024 Outlander and 2023-2025 Outlander PHEV vehicles. Due to a software error in the in-vehicle infotainment system (A-IVI), the rearview camera image may freeze, or not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Safety risk
- A rearview image that does not display properly reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will update the A-IVI software, free of charge. Owner notification letters are expected to be mailed June 30, 2025. Mitsubishi's number for this recall is SR-25-001. This recall replaces and expands previous NHTSA recall number 23V345. Vehicles previously repaired under recall 23V345 will need to have the new remedy completed.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.