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Mitsubishi Outlander backup camera image can freeze

NHTSA campaign 25V369000 · Reported 2025-06-02 · Mitsubishi Motors North America, Inc.

medium How serious is it? About this label

A rearview image that does not display properly reduces the driver's view of what is behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

A software error in the dashboard screen system can make the backup camera picture freeze on an old image or not appear at all. If you rely on that screen when reversing, you may not see a child, a pet, or another vehicle behind you. Federal rules require a working rear camera view, so these vehicles do not meet the standard. The dealer reloads the screen software for free. This replaces an earlier recall, so cars fixed under that one need the new fix too.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Outlander is included. 2. Contact your Mitsubishi dealer and ask about recall SR-25-001 — owner letters were mailed around June 30, 2025. 3. Get the free software update, even if your vehicle was already repaired under the earlier recall 23V345.

Affected vehicles (5)

Who to contact

Mitsubishi — official Mitsubishi recall lookup

Customer service: 1-888-648-7820

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:SOFTWARE
Summary
Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain 2022-2024 Outlander and 2023-2025 Outlander PHEV vehicles. Due to a software error in the in-vehicle infotainment system (A-IVI), the rearview camera image may freeze, or not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk
A rearview image that does not display properly reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the A-IVI software, free of charge. Owner notification letters are expected to be mailed June 30, 2025. Mitsubishi's number for this recall is SR-25-001. This recall replaces and expands previous NHTSA recall number 23V345. Vehicles previously repaired under recall 23V345 will need to have the new remedy completed.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.