e-Golf, Golf R rear head restraints may weaken

NHTSA campaign 18V803000 · Reported Nov 14, 2018 · Volkswagen Group of America, Inc.

high How serious is it? About this label

Unstable rear head restraints in a crash increase the risk of injury to occupants. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	18V803000
Reported to NHTSA	Nov 14, 2018
Manufacturer	Volkswagen Group of America, Inc.
Part affected	Seats:mid/rear Assembly
Vehicles covered	2 model/year combinations, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On some e-Golf and Golf R vehicles, the guide sleeves for the rear seat head restraints may not have been welded to the seat frame correctly. If a crash happens, these head restraints may not stay stable, which increases the risk of injury.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
2. Contact a Volkswagen dealer or call customer service at 1-800-893-5298.
3. The inspection and any seat frame replacement will be done free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 18V803000. More in how recalls work.

Affected vehicles (2)

2018 Volkswagen E-GOLF
2018 Volkswagen Golf R

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volkswagen Seat Recalls Involving Loose Tracks and Weak Frames · all 3 Volkswagen recalls in this area

Other Volkswagen Golf R recalls

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Sep 21, 2022Volkswagen Golf R Radiator May Leak Coolantcritical
Jul 27, 2022VW Golf R Sunroof May Close Unintentionallyhigh

All 11 Golf R recalls

Official notice

Component: SEATS:MID/REAR ASSEMBLY
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen e-Golf and Golf R vehicles, and Audi A3 Sedan and RS3 vehicles. The rear seat frame head restraint guide sleeves may be incorrectly welded to the seat frame.
Safety risk: If the guide sleeves are incorrectly welded, in the event of a crash, the rear seat head restraints may have reduced stability, increasing the risk of injury.
Remedy: Volkswagen and Audi will notify their owners, and dealers will inspect the guide sleeves for incorrect welds, replacing the rear seat frame, as necessary, free of charge. The recall began December 28, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 72H8 (VW) and 72H9(Audi).

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.