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Volkswagen Atlas and Golf backup camera may fail
medium How serious is it? About this label
The notice says a delayed or missing rearview camera image reduces the driver's view behind the vehicle, increasing the risk of injury or a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V480000 |
|---|---|
| Reported to NHTSA | Jun 27, 2024 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Part affected | Back Over Prevention:software |
| Vehicles covered | 5 model/year combinations, model years 2022–2024 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On these Volkswagen vehicles, the rearview camera image may be delayed or may not turn on at all after the driver shifts the vehicle into reverse gear. Because the camera may not show the view behind the vehicle right away, these vehicles do not meet the federal safety standard for rear visibility. Dealers will update the infotainment system software at no charge to the owner. Owner notification letters were mailed in mid-July 2024.
What you should do
2. Contact your Volkswagen dealer or VW customer service at 1-800-893-5298 (recall 91US).
3. The software update is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V480000. More in how recalls work.
Affected vehicles (5)
Who to contact
Volkswagen — official Volkswagen recall lookup
Customer service: 1-800-893-5298
The bigger picture
- Volkswagen Rearview Camera Recalls Cover Blank, Delayed, and Distorted Images · all 12 Volkswagen recalls in this area
Other Volkswagen Atlas recalls
- Sep 11, 2026Volkswagen Atlas And Tiguan Steering Bolt May Breakhigh
- Jul 22, 2026VW Atlas rearview camera image may not displaymedium
- Dec 4, 2025Volkswagen Atlas May Have Incorrect Wheel Bolts Installedcritical
- Jun 30, 2025VW Atlas, Atlas Cross Sport, ID.4 Loose Boltshigh
- May 21, 2025Volkswagen Atlas Rearview Camera Image Distortionmedium
- Feb 17, 2025Volkswagen Atlas Engine Cover May Cause Firecritical
Official notice
- Component
- BACK OVER PREVENTION:SOFTWARE
- Summary
- Volkswagen Group of America, Inc. (VW) is recalling certain 2022-2024 Golf R, Golf GTI, 2024 Atlas, and 2024 Atlas Cross Sport vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Safety risk
- A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of injury or crash.
- Remedy
- Dealers will update the infotainment system software, free of charge. Owner notification letters were mailed July 15, 2024, and July 16, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 91US.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.