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Porsche Panamera May Lose Power Steering Assist

NHTSA campaign 18V898000 · Reported Dec 19, 2018 · Porsche Cars North America, Inc.

high How serious is it? About this label

A sudden loss of power steering assist can make the vehicle harder to control and increase the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number18V898000
Reported to NHTSADec 19, 2018
ManufacturerPorsche Cars North America, Inc.
Part affectedSteering:electric Power Assist System
Vehicles covered1 model/year combination, model years 2018
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

Porsche is recalling certain Panamera and related model vehicles because a software issue may cause an intermittent loss of electric power steering assist. When this happens, the steering could suddenly become harder to turn, since the electric assist that normally helps you steer isn't working as it should. Dealers will reprogram the power steering control unit to correct the problem.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Contact a Porsche dealer, or call Porsche customer service at 1-800-767-7243, to schedule the repair.
3. The repair is free of charge.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 18V898000. More in how recalls work.

Affected vehicles (1)

Who to contact

Porsche — official Porsche recall lookup

Customer service: 1-800-767-7243

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Porsche Panamera recalls

All 11 Panamera recalls

Official notice

Component
STEERING:ELECTRIC POWER ASSIST SYSTEM
Summary
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017-2018 Porsche Panamera, Panamera 4, Panamera 4S, Panamera Turbo, Panamera 4S Executive, Panamera Turbo Executive, 2018 Panamera 4 Executive, Panamera 4 E-Hybrid, Panamera Turbo S E-Hybrid, Panamera 4 E-Hybrid Executive, Panamera S E-Hybrid Executive, Panamera 4 Sport Turismo, Panamera 4S Sport Turismo, Panamera 4 E-Hybrid Sport Turismo, Panamera Turbo Sport Turismo, and Panamera Turbo S Sport Turismo vehicles. A software failure may result in an intermittent loss of electric power steering assist.
Safety risk
An intermittent loss of power steering assist can increase the risk of a crash.
Remedy
Porsche will notify owners, and dealers will reprogram the power steering control unit, free of charge. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AJ13.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.