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Volvo V60 and V90 Cross Country may lose emergency GPS

NHTSA campaign 18V800000 · Reported Nov 13, 2018 · Volvo Car USA LLC

medium How serious is it? About this label

If the GPS location is not passed to emergency personnel, it can slow or hinder the emergency response after a crash or injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	18V800000
Reported to NHTSA	Nov 13, 2018
Manufacturer	Volvo Car USA LLC
Part affected	Electrical System:software
Vehicles covered	2 model/year combinations, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

The software in these Volvo vehicles' connectivity module may have an error that keeps the telematics and driver support systems from working correctly. One result is that the car will not send its GPS location to emergency personnel during an emergency. In other words, if help is called, responders may not get the location information the car is supposed to provide. Dealers correct the software at no cost, and owners were notified starting in December 2018.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected. 2. Contact a Volvo dealer, or call Volvo customer service at 1-800-458-1552 (recall number R39917). 3. Dealers correct the software free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 18V800000. More in how recalls work.

Affected vehicles (2)

2018 Volvo V60
2018 Volvo V90CC

Who to contact

Volvo — official Volvo recall lookup

Customer service: 1-800-458-1552

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volvo Electrical System Recalls Cover Battery Fires and Equipment Failures · all 9 Volvo recalls in this area

Other Volvo V90CC recalls

Dec 23, 2025Volvo rearview camera image may not appear in reversemedium
May 8, 2025Volvo rearview camera image may not appear in reversemedium
Jun 2, 2021Volvo V60CC, V90CC Fuel Pump Can Failhigh
Mar 12, 2020Volvo V60, V90 Cross Country Braking System Issuehigh

Official notice

Component: ELECTRICAL SYSTEM:SOFTWARE
Summary: Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
Safety risk: If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
Remedy: Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.