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Volvo V60 and V90 Cross Country emergency GPS fails

NHTSA campaign 18V800000 · Reported 2018-11-13 · Volvo Car USA LLC

medium How serious is it? About this label

If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury. The notice does not tell owners to stop driving.

What's wrong, in plain English

These cars have a connected-services module that automatically sends your location to emergency responders if you are in a crash. A software error can keep the car's connected features and driver-assist systems from working properly, which means your GPS location may never reach the people coming to help. The car itself drives, brakes and steers normally. A dealer loads corrected software at no cost, and that is the whole repair for this recall.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Volvo is included in recall R39917.
2. Contact your Volvo dealer to schedule the software update, or call Volvo at 1-800-458-1552.
3. Have the corrected software installed — it is free of charge.

Affected vehicles (2)

Who to contact

Volvo — official Volvo recall lookup

Customer service: 1-800-458-1552

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:SOFTWARE
Summary
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
Safety risk
If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
Remedy
Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.