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Ford Mustang and Expedition park warning too short

NHTSA campaign 20V263000 · Reported 2020-05-08 · Ford Motor Company

medium How serious is it? About this label

A vehicle that rolls away after you step out can injure someone or cause a crash; there is no instruction to stop driving, and you can lower the risk by always making sure the shifter is in park before getting out.

What's wrong, in plain English

Ford is recalling certain 2019 Expedition and 2019-2020 Mustang vehicles. When the transmission is not in park, the car is supposed to show a "Transmission Not In Park" message and sound a chime to warn you. On these vehicles that message and chime do not last as long as they should, so a driver may not notice them. If you get out without shifting into park, the vehicle can roll on its own. Dealers will reprogram the instrument cluster for free.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact your Ford dealer, or Ford customer service at 1-866-436-7332, and reference recall 20S21.
3. Have the instrument cluster reprogrammed - the repair is free.

Affected vehicles (3)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Summary
Ford Motor Company (Ford) is recalling certain 2019 Expedition and 2019-2020 Mustang vehicles. The "Transmission Not In Park" warning message and associated chime duration are shorter than intended.
Safety risk
If the driver exits the vehicle without the transmission being shifted into park, unintended vehicle movement may result, increasing the risk of injury or crash.
Remedy
Ford will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began May 26, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S21.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.