Ford Expedition, Lincoln Navigator Headrest Weld May Fail

NHTSA campaign 20V366000 · Reported Jun 23, 2020 · Ford Motor Company

medium How serious is it? About this label

If the headrest bracket weld is weaker than it should be, it may not properly restrain an occupant in a crash, which increases the risk of injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V366000
Reported to NHTSA	Jun 23, 2020
Manufacturer	Ford Motor Company
Part affected	Seats:mid/rear Assembly
Vehicles covered	2 model/year combinations, model years 2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On some vehicles, the bracket that attaches the driver's side second-row seat headrest to the seat frame may not have been welded well enough. This weaker weld means the headrest may not hold up the way it's designed to if the vehicle is in a crash, so it may not properly support and protect the occupant in that seat during an impact.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm if your vehicle is affected.
2. Contact a Ford dealer, or call Ford customer service at 1-866-436-7332.
3. The dealer will inspect the seat structure and replace it if needed, free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V366000. More in how recalls work.

Affected vehicles (2)

2020 Ford Expedition
2020 Lincoln Navigator

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Seat Recalls Involving Unlocked Seatbacks and Unexpected Movement · all 21 Ford recalls in this area
Lincoln seat recalls involving unexpected movement and weakened seat structures · all 10 Lincoln recalls in this area

Other Ford Expedition recalls

Sep 22, 2026Ford Expedition and Super Duty Trucks: Headlight Failuremedium
Jun 24, 2026Ford, Lincoln SUVs: Transmission Park System May Failhigh
Jun 9, 2026Ford Expedition: Center Console May Have Sharp Edgesmedium
May 27, 2026Ford Expedition, Lincoln Navigator Seat Belt May Lockhigh
Mar 31, 2026Ford, Lincoln Windshield Wiper Arms May Breakmedium
Feb 20, 2026Ford and Lincoln Trailer Brake and Light Failurehigh

All 46 Expedition recalls

Official notice

Component: SEATS:MID/REAR ASSEMBLY
Summary: Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles. The attachment bracket for the driver's side second-row seat headrest may not have been sufficiently welded to the seat frame. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Safety risk: An improperly welded headrest bracket may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Remedy: Ford will notify owners, and dealers will inspect the seat structure and replace it as needed, free of charge. This recall began July 8, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C12.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.