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Nissan LEAF back-up camera image can disappear

NHTSA campaign 20V412000 · Reported 2020-07-17 · Nissan North America, Inc.

medium How serious is it? About this label

The lack of an image in the back-up camera display increases the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

When you shift into reverse, the picture from the back-up camera can vanish from the dashboard screen under certain conditions. That leaves you backing up with no camera view of what is behind you, which federal safety rules require the car to provide. Nothing is physically broken — the problem is in the camera's software, and a Nissan dealer reloads corrected software at no cost. The recall began August 31, 2020.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your LEAF is included.
2. Call your Nissan dealer, or Nissan customer service at 1-800-867-7669, and book the camera software update.
3. Have the update done — the repair is completely free.

Affected vehicles (1)

Who to contact

Nissan — official Nissan recall lookup

Customer service: 1-800-867-7669

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2020 LEAF electric vehicles. Under certain circumstances, the images for the back-up camera can disappear while in reverse. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk
The lack of an image in the back-up camera display increases the risk of a crash.
Remedy
Nissan will notify owners, and dealers will update the back-up camera software, free of charge. This recall began August 31, 2020. Owners may contact Nissan customer service at 1-800-867-7669.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.