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Buick Encore GX and Chevrolet Trailblazer missing front seat bolts

NHTSA campaign 20V537000 · Reported 2020-09-03 · General Motors LLC

high How serious is it? About this label

Serious in a crash, though the notice does not tell owners to stop driving — the seat behaves normally day to day, so book the free inspection soon rather than waiting.

What's wrong, in plain English

The bolts that hold the back of a front seat down to the floor may have been left out at the factory, on one or both front seats. A seat that is not fully bolted down can shift or move during a crash, so whoever is sitting in it is more likely to be hurt. A dealer will check the attachments on both front seats and install any bolts that are missing.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to check whether your vehicle is included.
2. Contact your dealer — Chevrolet at 1-800-630-2438 or Buick at 1-800-521-7300 — and mention recall A202304380.
3. Have both front seats inspected and any missing bolts installed, free of charge.

Affected vehicles (2)

2020 Buick Encore
2021 Chevrolet Trailblazer

Who to contact

Buick — official Buick recall lookup

Customer service: 1-800-521-7300

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Chevrolet seat recalls: loose seat bolts and bad welds explained · all 7 Chevrolet recalls in this area

Official notice

Component: SEATS:CRITICAL FASTENERS
Summary: General Motors LLC (GM) is recalling certain 2020 Buick Encore GX and 2021 Chevrolet Trailblazer vehicles. The rear attachment bolts of one or both front seats may not have been installed.
Safety risk: If an occupied front seat is missing the rear attachment bolts, it may move during a crash, increasing risk of injury to the occupant.
Remedy: GM will notify owners, and dealers will inspect seat attachments for both front seats and install attachment bolts as needed, free of charge. The recall began October 1, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438 or Buick customer service at 1-800-521-7300. GM's number for this recall is A202304380.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.