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Buick Encore GX and Chevrolet Trailblazer Jack Can Break

NHTSA campaign 21V440000 · Reported 2021-06-10 · General Motors, LLC

medium How serious is it? About this label

A fractured jack can cause the vehicle to collapse, increasing the risk of injury. The notice does not tell owners to stop driving.

What's wrong, in plain English

These vehicles came with an emergency jack, the small tool you use to lift the vehicle when you change a flat tire. If the jack is not placed exactly where the owner's manual says it should go, it can crack and break while the vehicle is raised on it. The vehicle can then drop, which could injure anyone underneath or beside it. GM is replacing the jack for free, but parts were not ready when the first letters went out.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is part of campaign 21V440000.
2. Avoid using the emergency jack; call for roadside help if you get a flat before the jack is replaced.
3. Contact Buick customer service at 1-800-521-7300 or Chevrolet at 1-800-222-1020 (GM recall number A212335470) to arrange the free replacement jack once parts are available.

Affected vehicles (5)

Who to contact

Buick — official Buick recall lookup

Customer service: 1-800-521-7300

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT:STAND
Summary
General Motors, LLC. (GM) is recalling certain 2020-2022 Buick Encore GX and 2021-2022 Chevrolet Trailblazer vehicles. The emergency jack, if not positioned as directed in the vehicle owner's manual, can fracture while in use.
Safety risk
A fractured jack can cause the vehicle to collapse, increasing the risk of injury.
Remedy
Dealers will replace the jack, free of charge. Interim owner notification letters informing owner of the safety risk are expected to be mailed July 26, 2021. A second notice will be mailed once remedy parts become available. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A212335470.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.