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Jeep Cherokee front control arms can break while driving

NHTSA campaign 20V657000 · Reported 2020-10-27 · Chrysler (FCA US LLC)

critical How serious is it? About this label

This is extremely serious: steering can be lost suddenly with no warning, and the notice advises owners not to drive the vehicle until it has been inspected and repaired if needed.

What's wrong, in plain English

On certain 2021 Jeep Cherokee Latitude and Limited models, one or both of the front lower control arms — the metal arms that hold the front wheels in place — can crack and break while you are driving. If that happens, you can lose the ability to steer, with no warning beforehand. Chrysler says not to drive these vehicles until a dealer has inspected them. The dealer checks both arms and replaces them if needed.

What you should do

1. Check your VIN at nhtsa.gov/recalls right away, and stop driving the vehicle if it is included. 2. Call FCA US customer service at 1-800-853-1403 (recall W81) or your Jeep dealer and explain you were told not to drive it — ask about towing. 3. Have the dealer inspect both front lower control arms and replace them as needed, free of charge.

Affected vehicles (1)

2021 Jeep Cherokee

Who to contact

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Jeep control arms and rear coil springs: why the repeat recalls? · all 7 Jeep recalls in this area

Official notice

Component: SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Summary: Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee Latitude and Jeep Cherokee Limited vehicles. One or both of the front lower control arms may fracture while driving.
Safety risk: A front lower control arm fracture while driving may result in a loss of steering control, increasing the risk of a crash without prior warning.
Remedy: Chrysler will notify owners, and dealers will inspect the front lower control arms and replace them as necessary, free of charge. The recall began November 6, 2020. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is W81. Note: Owners are advised to not drive their vehicles until they have been inspected and repaired if needed.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.