Subaru Legacy, Outback Rearview Camera Can Cut Out

NHTSA campaign 20V766000 · Reported Dec 10, 2020 · Subaru of America, Inc.

medium How serious is it? About this label

When the rearview image shuts off intermittently, the driver has less visibility behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V766000
Reported to NHTSA	Dec 10, 2020
Manufacturer	Subaru of America, Inc.
Part affected	Back Over Prevention:display Function
Vehicles covered	2 model/year combinations, model years 2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Subaru is recalling certain Legacy and Outback vehicles equipped with the high or mid grade multimedia navigation system. An earlier over-the-air software update did not finish installing correctly, which corrupted some data. As a result, the rearview camera image on the display can shut off intermittently instead of staying on while the driver is backing up.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a dealer, or call Subaru Customer Service at 1-844-373-6614.
3. The software reprogramming, and control module replacement if needed, is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V766000. More in how recalls work.

Affected vehicles (2)

2020 Subaru Legacy
2020 Subaru Outback

Who to contact

Subaru — official Subaru recall lookup

Customer service: 1-844-373-6614

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Subaru Outback recalls

Mar 22, 2024Subaru Legacy, Outback Passenger Air Bag May Not Deployhigh
Nov 9, 2023Subaru Outback, Forester switch failure disables reverse lights, cameramedium
Sep 21, 2023Subaru Driveshaft Bolts May Loosen And Disconnecthigh
Sep 22, 2022Subaru Impreza and Outback Windshields May Detachhigh
Jul 8, 2022Subaru Legacy and Outback Transmission Chain May Slipmedium
Jul 1, 2022Subaru Outback Wiring Fault May Cause Engine Stallmedium

All 15 Outback recalls

Official notice

Component: BACK OVER PREVENTION:DISPLAY FUNCTION
Summary: Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
Remedy: Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.