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Subaru Legacy and Outback backup camera can cut out

NHTSA campaign 20V766000 · Reported 2020-12-10 · Subaru of America, Inc.

medium How serious is it? About this label

Losing the backup camera image while reversing raises your risk of hitting something or someone, but the notice does not tell owners to stop driving.

What's wrong, in plain English

A software update Subaru sent to certain 2020 Legacy and Outback models in August 2020 may have timed out before it finished installing, which scrambled the data in the system. As a result, the backup camera picture can shut off now and then while you are reversing, leaving you without a view of what is behind you. Subaru says these vehicles do not meet the federal rear-visibility rule. Dealers will reload the software and, if that is not enough, replace the control module.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your car is included. 2. Call your Subaru dealer or Subaru customer service at 1-844-373-6614 (recall WRH-20) for an appointment. 3. Have the software reprogrammed, and the control module replaced if needed — free of charge.

Affected vehicles (2)

2020 Subaru Legacy
2020 Subaru Outback

Who to contact

Subaru — official Subaru recall lookup

Customer service: 1-844-373-6614

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component: BACK OVER PREVENTION:DISPLAY FUNCTION
Summary: Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
Remedy: Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.