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Mercedes-Benz emergency call system may send wrong location
medium How serious is it? About this label
If the emergency call system fails this way, rescuers may be sent to the wrong place after a crash, which increases the risk of injury. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 21V058000 |
|---|---|
| Reported to NHTSA | Feb 5, 2021 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Part affected | Electrical System:software |
| Vehicles covered | 8 model/year combinations, model years 2019–2021 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer; this one can be delivered as an over-the-air software update |
What's wrong, in plain English
Mercedes-Benz is recalling a wide range of cars and SUVs, including C-Class, E-Class, GLA-Class, GLC-Class and AMG models. The way the software in the car's communication module was designed means the automatic emergency call system may not report the correct vehicle location if the car is in a crash. A dealer will update that software, or the update can be delivered over the air, at no cost to the owner.
What you should do
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V058000. More in how recalls work.
Affected vehicles (8)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Electrical System Recalls Include EQB Battery Fire Risks · all 22 Mercedes-Benz recalls in this area
Other Mercedes-Benz AMG E53 recalls
- Jun 14, 2024Mercedes-Benz AMG Wiring Fault May Cause Firecritical
- Feb 9, 2024Mercedes-Benz AMG CLS53 and E53 fire risk cablecritical
- Dec 21, 2023Mercedes-Benz Fuel Pump May Shut Downmedium
- Sep 30, 2022Mercedes-Benz trunk battery may come loose in a crashmedium
- Jul 22, 2022Mercedes AMG Wiring Harness May Cause Electrical Firecritical
- May 20, 2022Mercedes-Benz vehicles may lose automatic emergency call systemmedium
Official notice
- Component
- ELECTRICAL SYSTEM:SOFTWARE
- Summary
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Safety risk
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy
- MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025. (over-the-air software update)
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.