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Mercedes-Benz convertible rear headrests may be mounted incorrectly

NHTSA campaign 21V406000 · Reported May 28, 2021 · Mercedes-Benz USA, LLC

medium How serious is it? About this label

Headrests that are not mounted correctly could move or come off the seat during a crash, which increases the risk of injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V406000
Reported to NHTSA	May 28, 2021
Manufacturer	Mercedes-Benz USA, LLC
Part affected	Seats:mid/rear Assembly:head Restraint
Vehicles covered	3 model/year combinations, model years 2021
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Mercedes-Benz is recalling certain 2021 C300, C43 AMG, C63 AMG, C63 AMG S, E450 and E53 AMG Cabriolet convertibles. The headrests on the rear seats may not be attached to the seatbacks the right way. Dealers will inspect the guide bushings in the rear seatbacks and replace them if they are needed. Owner notification letters were mailed in July 2021, and the work is done at no charge to the owner.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see whether your vehicle is included.
2. Contact a Mercedes-Benz dealer to have the rear seatbacks inspected. MBUSA customer service is 1-800-367-6372.
3. The inspection and any replacement parts are free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V406000. More in how recalls work.

Affected vehicles (3)

2021 Mercedes-Benz AMG C43
2021 Mercedes-Benz AMG C63 S
2021 Mercedes-Benz AMG E53

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz Seat Recalls Involve Passenger Position, Switches and Headrests · all 5 Mercedes-Benz recalls in this area

Other Mercedes-Benz AMG E53 recalls

Jun 14, 2024Mercedes-Benz AMG Wiring Fault May Cause Firecritical
Feb 9, 2024Mercedes-Benz AMG CLS53 and E53 fire risk cablecritical
Dec 21, 2023Mercedes-Benz Fuel Pump May Shut Downmedium
Sep 30, 2022Mercedes-Benz trunk battery may come loose in a crashmedium
Jul 22, 2022Mercedes AMG Wiring Harness May Cause Electrical Firecritical
May 20, 2022Mercedes-Benz vehicles may lose automatic emergency call systemmedium

All 15 AMG E53 recalls

Official notice

Component: SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C300 Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63 AMG S Cabriolet, E450 Cabriolet, and E53 AMG Cabriolet vehicles. The rear headrests may be incorrectly mounted to the seatbacks.
Safety risk: Incorrectly mounted headrests could move or detach from the seat during a crash, increasing the risk of injury.
Remedy: Dealers will inspect the rear seatback guide bushings and replace them if necessary, free of charge. Owner notification letters were mailed July 16, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060010.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.