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Volvo VNL Trucks May Shift Into Neutral

NHTSA campaign 21V781000 · Reported Oct 6, 2021 · Volvo Trucks North America

high How serious is it? About this label

An unexpected shift to neutral can increase the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V781000
Reported to NHTSA	Oct 6, 2021
Manufacturer	Volvo Trucks North America
Part affected	Power Train:automatic Transmission
Vehicles covered	1 model/year combination, model years 2022
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some 2022 Volvo VNL trucks have electronic control unit software that may allow the transmission to shift into neutral unexpectedly while the truck is being driven. When this happens, the truck loses drive power in that moment even though the driver did not select neutral.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact a Volvo Trucks dealer, or call customer service at 1-800-528-6586.
3. The electronic control module reprogramming is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V781000. More in how recalls work.

Affected vehicles (1)

2022 Volvo VNL

Who to contact

Volvo — official Volvo recall lookup

Customer service: 1-800-458-1552

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volvo Power Train Recalls Involving Unintended Movement and Neutral Shifts · all 3 Volvo recalls in this area

Other Volvo VNL recalls

Jul 24, 2023Volvo Truck Windshield Wiper Motor May Failmedium
Jun 4, 2023Volvo VNL Trucks: Side Airbag May Not Deployhigh
Dec 6, 2022Volvo VNL Air Tank Bracket Fasteners May Breakhigh
Jun 2, 2021Volvo VNL, VNR Trucks Hubcap Can Separatemedium
Feb 19, 2021Volvo VNL Alcoa Wheels May Bend or Breakhigh
Feb 11, 2021Volvo VNL Truck Flywheel Bolts May Be Loosehigh

All 15 VNL recalls

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION
Summary: Volvo Trucks North America (Volvo Trucks) is recalling certain 2022 VNL vehicles. The electronic control unit software may allow the transmission to shift into neutral unexpectedly.
Safety risk: An unexpected shift to neutral can increase the risk of a crash.
Remedy: Dealers will reprogram the electronic control module, free of charge. Owner notification letters were mailed on November 01, 2021. Owners may contact Volvo Trucks' customer service at 1-800-528-6586. Volvo Trucks' number for this recall is RVXX2104.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.