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Volvo trucks' windshield wiper motor can quit working

NHTSA campaign 23V511000 · Reported 2023-07-24 · Volvo Trucks North America

medium How serious is it? About this label

Moderately serious — losing your wipers in bad weather makes a crash more likely, but the notice does not say to stop driving the truck.

What's wrong, in plain English

The gears inside the windshield wiper motor can wear down sooner than they should. Once they do, the motor stops turning and the wipers stop moving. In rain, snow, or road spray you would be left looking through a blurred or covered windshield with no way to clear it, and that can happen suddenly while you are driving. The dealer swaps in a whole new wiper motor assembly at no charge to you.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your truck is covered.
2. Call your Volvo Trucks dealer, or Volvo Trucks customer service at 1-800-528-6586, and mention recall RVXX2309.
3. Book the wiper motor replacement — it is free.

Affected vehicles (4)

Who to contact

Volvo — official Volvo recall lookup

Customer service: 1-800-458-1552

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
Summary
Volvo Trucks North America (Volvo Trucks) is recalling certain 2022-2024 VNR, VNL, VHD, and VAH trucks. The windshield wiper motor gears may wear prematurely, causing the motor to fail.
Safety risk
Inoperative windshield wipers can reduce visibility, increasing the risk of a crash.
Remedy
Dealers will replace the windshield wiper motor assembly, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Trucks number for this recall is RVXX2309.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.