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Volvo Truck Windshield Wiper Motor May Fail

NHTSA campaign 23V511000 · Reported Jul 24, 2023 · Volvo Trucks North America

medium How serious is it? About this label

Reduced visibility from wipers that stop working increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V511000
Reported to NHTSA	Jul 24, 2023
Manufacturer	Volvo Trucks North America
Part affected	Visibility:windshield Wiper/washer:motor
Vehicles covered	4 model/year combinations, model years 2022–2023
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On these trucks, the gears inside the windshield wiper motor may wear out sooner than they should, which can eventually cause the wiper motor to fail. When the wipers stop working, the driver has reduced visibility through the windshield. To correct this, dealers will replace the entire windshield wiper motor assembly on the affected trucks, at no charge to the owner.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your truck is included.
2. Contact a Volvo Trucks dealer to schedule the free repair. Volvo Trucks' customer service number is 1-800-528-6586.
3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V511000. More in how recalls work.

Affected vehicles (4)

2022 Volvo VNL
2023 Volvo VAH
2023 Volvo VNL
2023 Volvo VNR

Who to contact

Volvo — official Volvo recall lookup

Customer service: 1-800-458-1552

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Volvo VNL recalls

Jun 4, 2023Volvo VNL Trucks: Side Airbag May Not Deployhigh
Dec 6, 2022Volvo VNL Air Tank Bracket Fasteners May Breakhigh
Oct 6, 2021Volvo VNL Trucks May Shift Into Neutralhigh
Jun 2, 2021Volvo VNL, VNR Trucks Hubcap Can Separatemedium
Feb 19, 2021Volvo VNL Alcoa Wheels May Bend or Breakhigh
Feb 11, 2021Volvo VNL Truck Flywheel Bolts May Be Loosehigh

All 15 VNL recalls

Official notice

Component: VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
Summary: Volvo Trucks North America (Volvo Trucks) is recalling certain 2022-2024 VNR, VNL, VHD, and VAH trucks. The windshield wiper motor gears may wear prematurely, causing the motor to fail.
Safety risk: Inoperative windshield wipers can reduce visibility, increasing the risk of a crash.
Remedy: Dealers will replace the windshield wiper motor assembly, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Trucks number for this recall is RVXX2309.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.