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One Mitsubishi Outlander has a badly welded center pillar

NHTSA campaign 21V821000 · Reported 2021-10-18 · Mitsubishi Motors North America, Inc.

medium How serious is it? About this label

The weak pillar would offer less protection in a side impact or rollover, so if your vehicle is the one affected, contact Mitsubishi right away; the notice does not order owners to stop driving.

What's wrong, in plain English

A welding robot at the factory was programmed incorrectly and welded the center pillar wrong on a single 2022 Mitsubishi Outlander. The center pillar is the post between the front and rear doors; it helps hold the body together in a side crash, anchors the seat belts, and supports the roof if the vehicle rolls over. Because the body itself is weaker, Mitsubishi is not repairing this one — it is buying the vehicle back and replacing it free.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see whether your Outlander is the one vehicle in recall SR-21-009.
2. If it is, call Mitsubishi customer service at 1-888-648-7820 to arrange the buyback and replacement, at no cost to you.
3. Ask your dealer for written confirmation of the replacement vehicle and the paperwork closing out the recall.

Affected vehicles (1)

Who to contact

Mitsubishi — official Mitsubishi recall lookup

Customer service: 1-888-648-7820

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STRUCTURE:BODY:ROOF AND PILLARS
Summary
Mitsubishi Motors North America, Inc. (MMNA) is recalling one 2022 Outlander vehicle. A software programming error with a welding robot may have caused the vehicle's center pillar to be welded incorrectly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 214, "Side Impact Protection" 210, "Seat Belt Assembly Anchorages" and 216, "Roof Crush Resistance."
Safety risk
In the event of a crash, the reduced strength of the vehicle body may increase the risk of injury.
Remedy
MMNA will repurchase and replace the affected vehicle, free of charge. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-21-009.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.