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Ford F-150 and Super Duty backup camera failure

NHTSA campaign 22V252000 · Reported 2022-04-14 · Ford Motor Company

medium How serious is it? About this label

A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

A weak electrical connection to the backup camera on these 2019 Ford trucks can make the screen go blank or show a scrambled picture, and it can come and go, so it may look fine one day and not the next. When the picture is missing you lose your view of what is behind the truck while backing up. A Ford dealer will install a new rearview camera at no cost. Owner letters were mailed in June 2022.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your truck is part of recall 20C19. 2. Schedule the free rearview camera replacement at a Ford dealer. 3. Call Ford customer service at 1-866-436-7332 if you have questions or need help.

Affected vehicles (5)

2019 Ford F-150
2019 Ford F-250 SD
2019 Ford F-350 SD
2019 Ford F-450 SD
2019 Ford F-550 SD

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford backup camera recalls: why the rear image goes blank · all 34 Ford recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Ford Motor Company (Ford) is recalling certain 2019 F-150, Super Duty F-250, F-350, F-450, and F-550 vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed June 2, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.