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Ford Edge, Escape, Transit Connect: Shifter Cable Issue
high How serious is it? About this label
A vehicle that shifts into the wrong gear, moves unexpectedly, or rolls after being put in Park increases the risk of a crash or injury. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 22V413000 |
|---|---|
| Reported to NHTSA | Jun 10, 2022 |
| Manufacturer | Ford Motor Company |
| Part affected | Power Train:automatic Transmission:gear Position Indication (prndl) |
| Vehicles covered | 7 model/year combinations, model years 2018–2021 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On certain Ford Edge, Escape, and Transit Connect vehicles, the bushing that connects the shifter cable to the transmission may wear out or come loose. If this happens, the vehicle may not shift into the gear the driver selects, and could move in a direction the driver doesn't expect. The vehicle may also roll after the driver puts it in Park. Dealers will replace the bushing and add a protective cap, free of charge.
What you should do
2. Contact a Ford dealer, or call Ford customer service at 1-866-436-7332.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 22V413000. More in how recalls work.
Affected vehicles (7)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Powertrain Recalls Involving Fluid Leaks and Wheel Detachment · all 56 Ford recalls in this area
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Official notice
- Component
- POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
- Summary
- Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
- Safety risk
- A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
- Remedy
- Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.