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Mitsubishi Outlander Sport transmission software can stall the engine

NHTSA campaign 22V563000 · Reported 2022-08-02 · Mitsubishi Motors North America, Inc.

high How serious is it? About this label

Potentially serious because a stall can happen at highway speed; the notice does not tell owners to stop driving, but get the software update promptly.

What's wrong, in plain English

These Outlander Sport models have a small computer that runs the automatic transmission. An error in that computer's software can make it pick the wrong gear setting at high speed. When that happens, the engine can shut off — stall — while you are driving. An engine that quits at speed can leave you slowing or stopped in traffic and raises the chance of a crash. The dealer loads corrected software into the transmission computer, which takes little time and costs nothing.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is covered.
2. Contact a Mitsubishi dealer, or Mitsubishi customer service at 1-888-648-7820 (recall SR-22-004), to book the update.
3. Get the transmission software reprogrammed — there is no charge.

Affected vehicles (4)

Who to contact

Mitsubishi — official Mitsubishi recall lookup

Customer service: 1-888-648-7820

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Summary
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2019-2022 Outlander Sport vehicles equipped with continuously variable transmissions and mechanical key ignition systems. A software error in the transmission control unit (CVT-ECU) may incorrectly reduce the transmission gear ratio at high speeds, which can result in an engine stall.
Safety risk
An engine stall can increase the risk of a crash.
Remedy
Dealers will update the CVT-ECU software, free of charge. Owner notification letters were mailed August 24, 2022. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-22-004.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.