Volkswagen ID.4 backup camera image delayed or missing

NHTSA campaign 22V764000 · Reported 2022-10-12 · Volkswagen Group of America, Inc.

medium How serious is it? About this label

Moderately serious — a missing camera image increases the risk of backing into someone or something, but you can keep driving; just check behind your vehicle and use your mirrors carefully until it's fixed.

What's wrong, in plain English

Certain 2022 Volkswagen ID.4 vehicles have a rearview camera that may show the image late or not show it at all when you shift into reverse. That leaves you without a clear view of what's behind the vehicle — a child, a pet, or an obstacle you can't see over your shoulder. Federal rules require a working backup camera. The dealer fixes this with a software update, so no parts need to be replaced.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to see if your ID.4 is covered. 2. Contact your Volkswagen dealer or Volkswagen customer service at 1-800-893-5298 (recall number 91EG). 3. Have the free software update installed.

Affected vehicles (1)

2022 Volkswagen ID.4

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why does the Volkswagen backup camera screen go blank in reverse? · all 12 Volkswagen recalls in this area

Official notice

Component: BACK OVER PREVENTION:SOFTWARE
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 ID4 vehicles. The rearview camera image may be delayed or deactivated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the vehicle's software, free of charge. Owner notification letters were mailed January 17, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 91EG.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.