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BMW 2, 8 Series and Z4: windows close without key

NHTSA campaign 23V099000 · Reported 2023-02-17 · BMW of North America, LLC

medium How serious is it? About this label

Unintentionally closing the windows or sunroof without the key present can increase the risk of injury to occupants inside the vehicle. The notice does not tell owners to stop driving.

What's wrong, in plain English

These BMWs offer a digital key. Because of a software problem, the power windows and sunroof can still be closed even after that digital key has been taken out of the vehicle. Federal safety rules do not allow this, because someone — especially a child — could be caught by a window or sunroof closing when no key is present. Dealers will update the control software for free, and the digital key feature is turned off until then.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your BMW is covered by recall 23V099000.
2. Contact your BMW dealer, or BMW customer service at 1-800-525-7417, to schedule the free software update.
3. Expect the digital key over cellular and Wi-Fi to stop working until the update is installed — use your regular key in the meantime.

Affected vehicles (2)

Who to contact

BMW — official BMW recall lookup

Customer service: 1-800-525-7417

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Summary
BMW of North Americal, LLC (BMW) is recalling certain 2023 8 Series Coupe (840i, 840i xDrive, M850i xDrive, M8), 8 Series Convertible (840i, 840i xDrive, M850i xDrive, M8), 8 Series Gran Coupe (840i, 840i xDrive, M850i xDrive, M8, Alpine B8 xDrive), 2 Series Coupe (230i, 230i xDrive, M240i xDrive, M2), and 2022-2023 Z4 sDrive30i, Z4 M40i vehicles. When the digital key is removed from the vehicle, the Electronic Control Unit (ECU) software may still allow the power windows and sunroof to be closed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-operated Window Systems."
Safety risk
Unintentionally closing the windows or sunroof without the key present can increase the risk of injury to occupants inside the vehicle.
Remedy
Dealers will update the software for the Electronic Control Unit (ECU), free of charge. In addition, the digital key function via cellular service and Wi-Fi capability will be deactivated until the vehicle is updated with new software. Owner notification letters are expected to be mailed April 11, 2023. Owners may contact BMW customer service at 1-800-525-7417.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.