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Kia SUVs and cars: dashboard display may go blank

NHTSA campaign 23V298000 · Reported Apr 26, 2023 · Kia America, Inc.

medium How serious is it? About this label

The notice says a blank instrument cluster hides tire pressure readings, warning messages, and warning lights from the driver, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V298000
Reported to NHTSA	Apr 26, 2023
Manufacturer	Kia America, Inc.
Part affected	Electrical System: Instrument Cluster/panel
Vehicles covered	5 model/year combinations, model years 2023
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

These Kia vehicles have a digital instrument cluster with a small screen instead of traditional gauges. When the vehicle starts, this screen may fail to show any information at all. That means the driver cannot see tire pressure readings, warning messages, or warning lights. Kia dealers will update the instrument cluster software at no charge. Owner letters were mailed May 26, 2023.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included.
2. Contact your Kia dealer or Kia customer service at 1-800-333-4542 (recall SC270).
3. The software update is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V298000. More in how recalls work.

Affected vehicles (5)

2023 Kia Niro
2023 Kia Soul
2023 Kia Sportage
2023 Kia Sportage Phev
2023 Kia Telluride

Who to contact

Kia — official Kia recall lookup

Customer service: 1-800-333-4542

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Kia Electrical System Recalls Involve Fires, Power Loss, and Displays · all 19 Kia recalls in this area

Other Kia Telluride recalls

Jul 2, 2026Kia Telluride Power Seat Motor Fire Riskcritical
Jun 2, 2026Kia Telluride Driver Seat Belt May Not Extendhigh
Mar 6, 2026Kia Telluride Rear Seat Belt Buckle May Not Latchhigh
Feb 23, 2026Kia Telluride Seat Frame May Not Restrain Occupanthigh
Oct 31, 2025Kia Telluride Spare Tire May Impair Brakingmedium
Jul 28, 2025Kia Telluride door trim molding can peel off vehiclemedium

All 19 Telluride recalls

Official notice

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information when the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
Safety risk: A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.