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Kia SUVs and cars: dashboard display can go blank

NHTSA campaign 23V298000 · Reported 2023-04-26 · Kia America, Inc.

medium How serious is it? About this label

Moderately serious — with a blank display you lose the warnings the car uses to alert you to problems, which raises the crash risk, though the notice does not tell owners to stop driving.

What's wrong, in plain English

These Kias have a digital dashboard with a 4.2-inch screen in place of traditional gauges. When you start the car, that screen may come up completely blank. If it does, you cannot see warning lights, low tire pressure alerts, or other messages the car uses to tell you something is wrong. Kia fixes this with a software update to the instrument cluster at no charge. Owner letters went out May 26, 2023.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Kia is included.
2. Call your Kia dealer or Kia customer service at 1-800-333-4542 (recall SC270) and ask for the instrument cluster software update.
3. Get the update done — it is free.

Affected vehicles (5)

Who to contact

Kia — official Kia recall lookup

Customer service: 1-800-333-4542

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
Safety risk
A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.